Return and Refund Policy

Last updated: July 29, 2026

At onslygty.shop, we value customer satisfaction and aim to make every purchase worry-free. If you are not completely satisfied with your order, you may request a return in accordance with the policy below.

Return Eligibility

You may request a return within 30 days of the delivery date.

Returned products must meet the following conditions:

• The item must be unused, unwashed, and in its original condition.
• All original packaging, accessories, manuals, and labels must be included.
• A valid order confirmation or proof of purchase must be provided.

Products that have been used, damaged by improper handling, or altered after delivery may not qualify for a refund.

Return Procedure

Before returning any item, please contact our customer support team.

Email: info@onslygty.shop

Please include the following information:

• Order number
• Product name
• Reason for the return
• Photos if the product is defective, damaged, or incorrect

After approval, detailed return instructions will be sent to you.

Unless the return is caused by our error, return shipping costs are the responsibility of the customer.

Refunds

All returned products will be inspected after they arrive at our facility.

If your return is approved, the refund will normally be issued within 5–10 business days to the original payment method. The exact timing depends on your payment provider.

Damaged or Incorrect Products

If you receive an incorrect, defective, or damaged product, please notify us within 7 days after delivery.

We will investigate the issue promptly and arrange a replacement or refund where appropriate.

Order Cancellation

Orders may be cancelled within 24 hours after they are placed. Orders that have already entered fulfillment or shipment generally cannot be cancelled.

Contact Information

onslygty.shop

20 Hacker Street

Worcester, MA 01603

United States

Phone: 16128693281

Email: info@onslygty.shop

Business Hours: Monday – Saturday, 10:00 AM – 5:30 PM